Senior Change Manager

Nationwide Group; United Kingdom; Hybrid; GBP 80.000 - 120.000; Vollzeit

Zusammenfassung

Nationwide is recruiting Senior Change Managers to lead readiness and change activity for Business Banking implementations. You will set direction for an allocated team, aligning impact assessment, training, communications readiness and user testing with governance and go-live decisions.

You’ll challenge readiness evidence, resolve dependencies, and provide clear recommendations to senior stakeholders to secure successful transitions and minimal service disruption.

Qualifikationen

• Senior Change Manager with banking change program experience.
• Strong leadership across cross-functional teams.
• Proven ability to drive readiness, training, communications and user testing.

Aufgaben

• Lead readiness activities for change programs in Business Banking.
• Collaborate with senior stakeholders to manage dependencies and risks.
• Ensure customer and colleague experience is protected during go-live implementations.

Kenntnisse

Change Management

Stakeholder Engagement

Team Leadership

Training & Communications

Jobbeschreibung

We’re recruiting Senior Change Managers within Business Readiness & Service Delivery, both with the same role specification. In either position, you’ll lead the readiness and change activity that helps Business Banking implement change safely and effectively. Within the Business Readiness, Change Management and User Testing pillar, you’ll set direction for an allocated team and portfolio, ensuring our customers, colleagues and services are prepared for implementation.

You’ll bring together impact assessment, stakeholder priorities, knowledge, training and communications readiness, alongside user testing, acceptance and risk mitigation. Working with senior business, programme and control stakeholders, you’ll challenge readiness evidence, resolve dependencies and provide clear recommendations to those accountable for acceptance and go-live decisions.

This is an opportunity to combine team leadership with practical delivery assurance. You’ll navigate competing priorities, make risks and capacity constraints visible, and use customer and service insight to help embed change that protects service continuity and improves customer and colleague experience.

We support small and medium businesses and larger enterprises to build livelihoods, createjobsand power local economies. We are ambitious, we want to grow and scale ourbusiness, and weareinvesting inour Business Banking teamsto get readyfor growth and ready todeliver more ‘simply brilliant experiences’.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

We are happy to consider flexible working approaches to help you perform at your best.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.