Hybrid C360 Administrator - Tire Fleet Support & Data

Continental; Plymouth; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

Long Service Recognition Scheme

Company Pension Scheme

Employee Assistance Programme

Staff Tyre Discount Scheme

Conti Staff Discounts Portal

Job summary

Continental in Plymouth is seeking a tyre breakdown support agent to respond to customer requests, allocate jobs, and maintain data quality. You will deliver excellent service on every call and adhere to company instructions and quality standards.

The role offers a hybrid work model after completing training at the Ivybridge office (6-8 weeks minimum) and requires the right to work in the UK. Training will ensure consistent service across continental tyre operations.

Qualifications

• Respond to customer requests for tyre related breakdown assistance within targets and timescales.
• Delivers a high level of Customer Service on all calls.
• Adheres to company work instructions and compliance measures.
• Ensures a high level of data quality.
• Maintains company quality standards at all times.
• Communicates effectively on all levels.
• Makes timely decisions within level of authority.
• Escalates issues outside of authority for approval/decision.
• Uses own initiative when required.
• Carries out administrative duties accurately.

Responsibilities

• Respond to customer requests for tyre related breakdown assistance within agreed targets and timescales.
• Deliver a high level of customer service on all calls and ensure data quality.
• Escalate issues as needed and follow company instructions.

Job description

Continental in Plymouth is seeking a tyre breakdown support agent to respond to customer requests, allocate jobs, and maintain data quality. You will deliver excellent service on every call and adhere to company instructions and quality standards.

The role offers a hybrid work model after completing training at the Ivybridge office (6-8 weeks minimum) and requires the right to work in the UK. Training will ensure consistent service across continental tyre operations.