Tyre Product & Training Support Specialist

Continental; England; On-site; GBP 42,000 - 56,000; Full time

Job summary

Continental is seeking a skilled Product & Training Support Engineer to deliver technical customer services, warranty analysis and training within the Tires group. You will work across UK teams and partners to ensure high service levels and quality standards.

The role requires strong tyre knowledge, excellent communication, and hands-on training delivery, with a focus on CV and passenger tyre servicing. Based in Rugby, a UK driving licence is desirable.

Qualifications

• Strong knowledge of tyre technology, servicing, warranty investigation and quality management.
• Excellent written and verbal communication, data reporting, and technical training delivery.
• Experience working with customers, fleets, dealers, and service providers.

Responsibilities

• Manage daily customer service of tyre complaints and adjudications to meet KPIs.
• Provide product quality assessment and reporting.
• Ensure timely customer responses within defined targets.
• Support TCS audit programs and technical training delivery.
• Assist in creating training content and technical bulletins.

Skills

Tyre tech knowledge

Analytical skills

Customer service

Technical report writing

Education

GCSE maths/english/science

UK driving licence

tyre/automotive qualifications or experience

Tools

MS Office

SAP

Quality management systems

Job description

Continental is seeking a skilled Product & Training Support Engineer to deliver technical customer services, warranty analysis and training within the Tires group. You will work across UK teams and partners to ensure high service levels and quality standards.

The role requires strong tyre knowledge, excellent communication, and hands-on training delivery, with a focus on CV and passenger tyre servicing. Based in Rugby, a UK driving licence is desirable.