Tyre Product & Training Support Specialist

Continental Corporation; Rugby; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Continental Corporation is seeking a Product & Training Support Engineer to provide administrative support, product expertise, and advanced after sales technical and training support within Technical Customer Services. You will handle tyre warranty diagnostics, logging, and KPI-driven responses while liaising with Central Technical Services and manufacturing operations in the UK.

The role requires hands-on knowledge of PSV, CVT & CST tyre fitting and training delivery, with an emphasis on

Qualifications

• GCSEs (Maths, English, Science) required.
• Full clean UK driving licence desirable.
• Technical qualifications or extensive tyre/automotive experience highly desirable.
• Competent level MS Office.

Responsibilities

• Manage daily customer service of tyre complaints and adjudications.
• Provide product quality assessment and reporting.
• Ensure response targets meet KPI.
• Support TCS Audit program where needed.
• Deliver technical training and support for tyre service networks.
• Assist with creation of training content and bulletins.

Skills

Tyre technology

Warranty analysis

Analytical skills

Customer service

Communication

Training delivery

Root cause analysis

Education

GCSE Maths English Science

UK driving licence

Technical qualifications or experience in tyre/auto industry

MS Office

Tools

MS Office

SAP

Job description

Continental Corporation is seeking a Product & Training Support Engineer to provide administrative support, product expertise, and advanced after sales technical and training support within Technical Customer Services. You will handle tyre warranty diagnostics, logging, and KPI-driven responses while liaising with Central Technical Services and manufacturing operations in the UK.

The role requires hands-on knowledge of PSV, CVT & CST tyre fitting and training delivery, with an emphasis on