Tyre Tech & Training Support Engineer

Continental Corporation; Churchover CP; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Restaurant of work not provided

Job summary

Continental is seeking a Product & Training Support Engineer to provide expert tyre technology knowledge and after-sales support to the TCS team, with a focus on warranty investigations and quality monitoring. The role involves hands-on training, documentation, and coordination with UK Technical Services and manufacturing.

The candidate will liaise with fleets, dealers, and service partners, delivering technical guidance and ensuring compliant and efficient service operations.

Qualifications

• Experience in technically focused tyre retail/service environment.
• Experience with CVT and PLT tyre servicing (commercial/ passenger).
• Knowledge of tyre warranty processes and root cause analysis.

Responsibilities

• Manage daily customer service of tyre complaints and adjudications.
• Provide product quality assessment and reporting.
• Ensure KPI targets for customer responses are met.
• Support TCS audit programmes as needed.
• Deliver technical training programmes for tyre service networks.
• Create training materials and technical bulletins.

Skills

Tyre technology

Warranty assessment

Data analysis

Customer service

Technical leadership

Training delivery

MS Office

Education

GCSEs in Maths, English and Science

Relevant technical qualifications or extensive experience in tyre/automotive industry

Tools

Microsoft Office

SAP

Quality management platforms

Job description

Continental is seeking a Product & Training Support Engineer to provide expert tyre technology knowledge and after-sales support to the TCS team, with a focus on warranty investigations and quality monitoring. The role involves hands-on training, documentation, and coordination with UK Technical Services and manufacturing.

The candidate will liaise with fleets, dealers, and service partners, delivering technical guidance and ensuring compliant and efficient service operations.