C360 Administrator TSU

Continental; Plymouth; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

Long Service Recognition Scheme

Company Pension Scheme

Employee Assistance Programme

Staff Tyre Discount Scheme

Conti Staff Discounts Portal

Job summary

Continental in Plymouth is seeking a tyre breakdown support agent to respond to customer requests, allocate jobs, and maintain data quality. You will deliver excellent service on every call and adhere to company instructions and quality standards.

The role offers a hybrid work model after completing training at the Ivybridge office (6-8 weeks minimum) and requires the right to work in the UK. Training will ensure consistent service across continental tyre operations.

Qualifications

• Respond to customer requests for tyre related breakdown assistance within targets and timescales.
• Delivers a high level of Customer Service on all calls.
• Adheres to company work instructions and compliance measures.
• Ensures a high level of data quality.
• Maintains company quality standards at all times.
• Communicates effectively on all levels.
• Makes timely decisions within level of authority.
• Escalates issues outside of authority for approval/decision.
• Uses own initiative when required.
• Carries out administrative duties accurately.

Responsibilities

• Respond to customer requests for tyre related breakdown assistance within agreed targets and timescales.
• Deliver a high level of customer service on all calls and ensure data quality.
• Escalate issues as needed and follow company instructions.

Job description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.

Duties:

• Respond to customer requests for tyre related breakdown assistance (job taking, job allocation, chase) within agreed targets and timescales.
• Delivers a high level of Customer Service on all calls.
• Adheres to company work instructions and compliance measures.
• Ensures a high level of data quality.
• Maintains company quality standards at all times.
• Communicates effectively on all levels.
• Makes timely decisions within level of authority.
• Escalates all issues falling outside of the above for approval / decision.
• Uses own initiative when required.
• Carries out administrative duties accurately when required.
• To undertake other reasonable duties as required from time to time in support of the effective running of C360

• 25 days holiday plus Bank Holidays
• Long Service Recognition Scheme
• Company Pension Scheme
• Employee Assistance Programme
• Staff Tyre Discount Scheme
• Conti Staff Discounts Portal
• Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge.
• This is a hybrid role followingsuccessful completion of training at the Ivybridgeoffice (6-8 weeks minimum)
• Must have the right to work in the UK.