UK RE: C360 Administrator TSU

Continental; Ivybridge; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Long Service Recognition Scheme

Company Pension Scheme

Employee Assistance Programme

Staff Tyre Discount Scheme

Conti Staff Discounts Portal

Job summary

Continental seeks a customer service professional to handle tyre-related breakdown requests, ensuring timely responses and high service quality. The role operates on a 37.5 hour week with a three-week rotation, initially training at the Ivybridge office before hybrid work.

You will join a team focused on accuracy, data quality, and excellent customer care across all levels. Previous customer service experience is preferred; knowledge of the Truck Tyre fleet market is a bonus.

Qualifications

• Knowledge of the Truck Tyre fleet market desirable but not essential.
• Office 365 Knowledge
• Previous experience in a customer service role.
• Experience of working as part of a team striving towards excellence.

Responsibilities

• Respond to customer requests for tyre related breakdown assistance within targets and timescales.
• Deliver a high level of Customer Service on all calls.
• Adhere to work instructions and compliance measures.
• Ensure data quality and maintain company quality standards at all times.
• Communicate effectively at all levels and escalate issues as needed.
• Carry out administrative duties accurately and undertake other duties to support the office.
• Work as part of a rotation with training at Ivybridge office.

Skills

Customer service

Teamwork

Tools

Office 365

Job description

• Legal Entity: Bandvulc Tyres Limited (0533)
• Working Time: Full Time

Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.

Job Description

Successful candidates after training will be required to work the following shift patterns, completing a week of each on a three week rotation:

37.5 hours per week Monday to Friday following a 3 week shift rotation 0700-1530, 0830-1700 & 1030-1900.

Duties:

Respond to customer requests for tyre related breakdown assistance (job taking, job allocation, chase) within agreed targets and timescales.

• Delivers a high level of Customer Service on all calls.
• Adheres to company work instructions and compliance measures.
• Ensures a high level of data quality.
• Maintains company quality standards at all times.
• Communicates effective on all levels.
• Makes timely decisions within level of authority.
• Escalates all issues falling outside of the above for approval / decision.
• Uses own initiative when required.
• Carries out administrative duties accurately when required.
• To undertake other reasonable duties as required from time to time in support of the effective running of C360

Qualifications

• Knowledge of the Truck Tyre fleet market desirable but not essential.
• Office 365 Knowledge
• Previous experience in a customer service role.
• Experience of working as part of a team striving towards excellence.

Additional Information

• Long Service Recognition Scheme
• Company Pension Scheme
• Employee Assistance Programme
• Staff Tyre Discount Scheme
• Conti Staff Discounts Portal
• Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge.
• This is a hybrid role followingsuccessful completion of training at the Ivybridgeoffice (6-8 weeks minimum)
• Must have the right to work in the UK.