Hybrid Business Services Officer – Admin & Case Support

Cafcass (Children and Family Court Advisory and Support Service); West Midlands; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Cafcass in Birmingham is seeking a Business Services Officer on a fixed-term contract until 31 March 2027. The role supports colleagues in the office, including social workers and teams, with a balance of remote and in-person work.

You will monitor case progression, handle referrals, update the case management system, send letters and information packs, and provide general admin support. Strong communication, teamwork and ability to prioritise in a fast-paced environment are essential.

Qualifications

• Relevant business administration qualification or significant experience in a similar role.
• Ability to use MS Office at a basic to intermediate level.
• Clear, confident communicator via email, phone and in person.
• Team player who thrives in a collaborative environment.
• Able to prioritise work in a fast-paced setting with tight deadlines.

Responsibilities

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

Skills

MS Office

Communication

Teamwork

Prioritisation

Education

NVQ2

Tools

Case management system

Job description

Cafcass in Birmingham is seeking a Business Services Officer on a fixed-term contract until 31 March 2027. The role supports colleagues in the office, including social workers and teams, with a balance of remote and in-person work.

You will monitor case progression, handle referrals, update the case management system, send letters and information packs, and provide general admin support. Strong communication, teamwork and ability to prioritise in a fast-paced environment are essential.