Hybrid Bilingual Customer Service Coordinator - Spanish

Right Match Recruitment Group Limited; Dartford; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Right Match Recruitment Group in Dartford is seeking a Customer Service Coordinator who is fluent in Spanish and English. This hybrid, full-time role supports front-line customer interactions and order processing, with two days in the office and three at home, guiding customers through inquiries and quotes.

The successful candidate will manage order processing, coordinate with departments, and ensure accurate data entry while delivering exceptional service in a fast-paced environment.

Qualifications

• 1–2 years of experience in an administrative customer service role.
• Proficiency in Microsoft Office Suite.
• Experience with order-to-cash and ERP systems.
• Excellent written and verbal English and Spanish.

Responsibilities

• Provide exceptional service to customers and handle inquiries.
• Process orders, calculate transit time and freight.
• Proactively inform customers of at-risk orders.
• Maintain accurate customer database and price lists.
• Collaborate with multiple departments to resolve issues.
• Follow up on enquiries and quotes.

Skills

Fluent English

Fluent Spanish

Customer service

Multitasking

Phone and email etiquette

ERP system knowledge

Order processing

Data entry accuracy

Team collaboration

Tools

Microsoft Office Suite

Microsoft Excel

Outlook

ERP system

Job description

Right Match Recruitment Group in Dartford is seeking a Customer Service Coordinator who is fluent in Spanish and English. This hybrid, full-time role supports front-line customer interactions and order processing, with two days in the office and three at home, guiding customers through inquiries and quotes.

The successful candidate will manage order processing, coordinate with departments, and ensure accurate data entry while delivering exceptional service in a fast-paced environment.