Bilingual Customer Service Coordinator - 1466

React Recruitment Ltd; Dartford; Híbrido; GBP 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working structure

25 days leave

Health care

3% bonus

Descripción de la vacante

React Recruitment Ltd. in Dartford is seeking a proactive Customer Service Coordinator fluent in Spanish and English to bridge customers with internal teams. You will handle inquiries, manage orders and coordinate across departments to support growth.

The role is full-time with a hybrid working pattern, requiring two in-office days including Tuesdays. A salary of £33,000 per annum plus benefits is offered, with a 3% bonus and a comprehensive package including 25 days leave and health care.

Formación

• Fluent in Spanish and English (written and spoken).
• Minimum 2 years in customer service or account coordination.
• Proficient with Microsoft Office; experience with CRM/ERP tools is a plus.

Responsabilidades

• Respond to customer enquiries via phone, email, and Zendesk in English and Spanish.
• Enter and process orders, calculate charges, and update customers on delivery timelines.
• Investigate and resolve complex customer issues from start to finish.
• Coordinate with Supply Chain, Shipping, Finance, Quality and Planning to resolve queries.
• Prepare quotations for new business and maintain pricing lists.

Conocimientos

Spanish

English

Herramientas

Zendesk

Oracle ERP

Microsoft Office

Descripción del empleo

Bilingual Customer Service Coordinator - 1466

Job Reference: 1466

Job Location: Dartford

Job Salary: £33,000 pa

Job Type: Permanent

Our prestigious manufacturing client is seeking an experienced Spanish speaking Customer Service Coordinator (bilingual)

Location: Dartford, Kent

Hours: Full time, flexi and hybrid

Min of 2 days in office including Tuesdays

Salary: £33,000 pa + excellent benefits including

3% non-contractual bonus

Excellent benefits packaging including 25 days leave, health care etc

Hybrid working structure (Please note: To ensure your long-term success, you will spend more time in the office initially during your comprehensive training period).

Our client is seeking a proactive and detail-oriented Customer Service Coordinator to join their CS team in Dartford. In this role, you will act as a vital link between customers and internal departments, helping to enhance customer loyalty and support our commercial growth.

Key Responsibilities

• Customer Communication: Respond to customer enquiries via phone, email, and Zendesk in both English and Spanish.
• Order Management: Accurately enter and process customer orders, calculate transit/freight charges, and keep customers updated on delivery timelines.
• Problem Solving: Investigate and resolve complex customer issues and complaints, managing them through to completion.
• Cross-Functional Collaboration: Liaise with internal teams including Supply Chain, Shipping, Finance, Quality, and Planning to resolve queries.
• Commercial Support: Prepare quotations for new business, follow up on outstanding quotes, and maintain up-to-date pricing lists.

Customer Service Coordinator skills and experience required:

• Language Skills: Full professional fluency in both Spanish and English (written and verbal).
• Experience: A minimum of two years’ experience in a dedicated customer service or account coordination role.
• Tech Savvy: Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Experience navigating CRM or ERP systems like Oracle or Zendesk is highly advantageous.
• Skills: High attention to detail, strong active listening skills, and the ability to multitask in a fast-paced environment.
• Mindset: A proactive problem-solver who can look beyond the immediate interaction to support the customer’s long-term goals.