Bilingual Customer Service Coordinator - Spanish | Hybrid

Confidential; Dartford; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Right Match Recruitment Group is seeking a Customer Service Coordinator who is fluent in English and Spanish to act as the front line for customers. The role is based in Dartford with hybrid working: two days in the office and three days from home, totaling 37.5 hours per week.

The position offers a clear path for progression within a well-established company. The ideal candidate has 1–2 years of administrative customer service experience, proficiency in Microsoft Office, and familiarity with

Qualifications

• Minimum of 1-2 years of experience in an administrative customer service role.
• Proficiency in Microsoft Office Suite - Word, Excel, Outlook
• Order to cash processing in customer services
• Familiarity with customer service order processing ERP system
• Customer complaints handling process
• Ability to work independently and as part of a large team
• Support customers' enquiries through multiple communication channels including phone, email, and chat.
• Follow-up of enquiries for general questions with other internal departments.
• Facilitating customers issues resolution, including progressing customer complaints to completion.
• Enter and process orders including calculating transit time and freight.
• Proactively communicate with customers to inform them of at-risk orders.
• Maintain accurate customer database and information on profiles.
• Responsible for customer quotations for new business & follow-up on open quotes.
• Maintain price lists and send them to customers when requested.

Responsibilities

• Handle front-line customer interactions with enthusiasm, empathy and professionalism.
• Provide exceptional service across multiple channels (phone, email, chat).
• Progress customer complaints to resolution and coordinate with internal teams.
• Enter and process orders, calculate transit times and freight.
• Maintain accurate customer data and respond to quotations.

Skills

Fluent English

Fluent Spanish

Phone etiquette

Email etiquette

Customer service

Multi-channel support

Data entry accuracy

Team collaboration

Adaptability

Handling high workload

Tools

Microsoft Office

ERP system

Job description

Right Match Recruitment Group is seeking a Customer Service Coordinator who is fluent in English and Spanish to act as the front line for customers. The role is based in Dartford with hybrid working: two days in the office and three days from home, totaling 37.5 hours per week.

The position offers a clear path for progression within a well-established company. The ideal candidate has 1–2 years of administrative customer service experience, proficiency in Microsoft Office, and familiarity with