Customer Service Coordinator Spanish Speaking

Confidential; Dartford; Hybrid; GBP 30.000 - 36.000; Vollzeit

Zusammenfassung

Right Match Recruitment Group is seeking a Customer Service Coordinator who is fluent in English and Spanish to act as the front line for customers. The role is based in Dartford with hybrid working: two days in the office and three days from home, totaling 37.5 hours per week.

The position offers a clear path for progression within a well-established company. The ideal candidate has 1–2 years of administrative customer service experience, proficiency in Microsoft Office, and familiarity with

Qualifikationen

• Minimum of 1-2 years of experience in an administrative customer service role.
• Proficiency in Microsoft Office Suite - Word, Excel, Outlook
• Order to cash processing in customer services
• Familiarity with customer service order processing ERP system
• Customer complaints handling process
• Ability to work independently and as part of a large team
• Support customers' enquiries through multiple communication channels including phone, email, and chat.
• Follow-up of enquiries for general questions with other internal departments.
• Facilitating customers issues resolution, including progressing customer complaints to completion.
• Enter and process orders including calculating transit time and freight.
• Proactively communicate with customers to inform them of at-risk orders.
• Maintain accurate customer database and information on profiles.
• Responsible for customer quotations for new business & follow-up on open quotes.
• Maintain price lists and send them to customers when requested.

Aufgaben

• Handle front-line customer interactions with enthusiasm, empathy and professionalism.
• Provide exceptional service across multiple channels (phone, email, chat).
• Progress customer complaints to resolution and coordinate with internal teams.
• Enter and process orders, calculate transit times and freight.
• Maintain accurate customer data and respond to quotations.

Kenntnisse

Fluent English

Fluent Spanish

Phone etiquette

Email etiquette

Customer service

Multi-channel support

Data entry accuracy

Team collaboration

Adaptability

Handling high workload

Tools

Microsoft Office

ERP system

Jobbeschreibung

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator Spanish Speaking. This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression.

Salary: 33,000

Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week.

The role:

A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers.

This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.

Work Experience:

Essential

• Proficiency in Microsoft Office Suite - Word, Excel, Outlook
• Order to cash processing in customer services
• Minimum of 1-2 years of experience in an administrative customer service role.
• Familiarity with customer service order processing ERP system
• Customer complaints handling process
• Ability to work independently and as part of a large team
• Support customers' enquiries through multiple communication channels including phone, email, and chat.
• Follow-up of enquiries for general questions with other internal departments.
• Facilitating customers issues resolution, including progressing customer complaints to completion.
• Enter and process orders including calculating transit time and freight.
• Proactively communicate with customers to inform them of at-risk orders.
• Maintain accurate customer database and information on profiles.
• Responsible for customer quotations for new business & follow-up on open quotes.
• Maintain price lists and send them to customers when requested.

Job Related Skills:

• Fluent English - written and verbal
• Fluent in Spanish - written and verbal
• Professional phone and email etiquette
• Ability to operate effectively in a fast-paced dynamic environment
• Works well under pressure, while multitasking
• Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
• Ability to listen actively and respond effectively to customer queries.
• Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
• Adaptable approach to handling unexpected heavy workload with a positive mindset
• Meticulous attention to detail to ensure accurate data entry
• Office base - 2 days a week (Tuesday Team Day)
• Willing to adjust and be versatile, to meet business objectives