Hybrid Bilingual Spanish/English CS Coordinator

React Recruitment Ltd; Dartford; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working structure

25 days leave

Health care

3% bonus

Job summary

React Recruitment Ltd. in Dartford is seeking a proactive Customer Service Coordinator fluent in Spanish and English to bridge customers with internal teams. You will handle inquiries, manage orders and coordinate across departments to support growth.

The role is full-time with a hybrid working pattern, requiring two in-office days including Tuesdays. A salary of £33,000 per annum plus benefits is offered, with a 3% bonus and a comprehensive package including 25 days leave and health care.

Qualifications

• Fluent in Spanish and English (written and spoken).
• Minimum 2 years in customer service or account coordination.
• Proficient with Microsoft Office; experience with CRM/ERP tools is a plus.

Responsibilities

• Respond to customer enquiries via phone, email, and Zendesk in English and Spanish.
• Enter and process orders, calculate charges, and update customers on delivery timelines.
• Investigate and resolve complex customer issues from start to finish.
• Coordinate with Supply Chain, Shipping, Finance, Quality and Planning to resolve queries.
• Prepare quotations for new business and maintain pricing lists.

Skills

Spanish

English

Tools

Zendesk

Oracle ERP

Microsoft Office

Job description

React Recruitment Ltd. in Dartford is seeking a proactive Customer Service Coordinator fluent in Spanish and English to bridge customers with internal teams. You will handle inquiries, manage orders and coordinate across departments to support growth.

The role is full-time with a hybrid working pattern, requiring two in-office days including Tuesdays. A salary of £33,000 per annum plus benefits is offered, with a 3% bonus and a comprehensive package including 25 days leave and health care.