Hybrid Bids & Client Experience Specialist

Christie´s; Greater London; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Discretionary Bonus

Pension scheme (matched)

Private Health Insurance

Job summary

Christie’s in London is seeking a Bids & Client Service Coordinator to provide exceptional client experiences across bidding channels and client services. You will support bids execution, manage enquiries by phone, email, live chat, and in person, and ensure compliance with client service standards.

The role requires flexibility to cover evenings and weekends, a proactive approach, strong IT skills, and the ability to build strong stakeholder relationships.

Qualifications

• Enthusiastic, flexible team player.
• Calm under pressure with strong prioritisation.
• Excellent client service focus and communication across channels.
• Proficiency in MS Office and specialized systems.

Responsibilities

• Communicate with clients across phone, email, live chat and in-person per CS standards.
• Monitor inboxes and respond promptly according to standards.
• Perform Bids tasks: inbox management, Auctioneers Books, Telephone Bid allocation, clerking, LIVE activities, online sale management, sale closing, reporting.
• Support CS tasks: Phones, Auction Estimates, Front of House, Online UK, Live Chat, CS Desk duties.
• Master Christie’s systems: LIVE Bid Management, Dotcom Admin, JDE, COS.
• Handle queries via phone.
• Build stakeholder relationships and follow AML and credit control procedures.
• Train and manage casual staff; support supervisors.
• Provide telephone bidding and LIVE clerking support; offsite sale support as needed.
• Be flexible for evenings/weekends; archive sale documents; communicate business activity.

Skills

Team player

Calm under pressure

Prioritisation

Attention to detail

Multi-tasking

Communication skills

Client service

MS Office

Professional appearance

Attendance reliability

Teamwork

Quick learner

Presentation skills

Time management

Relationship building

Problem solving

IT skills

Tools

LIVE Bid Management

Dotcom Admin

JDE

COS

Job description

Christie’s in London is seeking a Bids & Client Service Coordinator to provide exceptional client experiences across bidding channels and client services. You will support bids execution, manage enquiries by phone, email, live chat, and in person, and ensure compliance with client service standards.

The role requires flexibility to cover evenings and weekends, a proactive approach, strong IT skills, and the ability to build strong stakeholder relationships.