Bids & Client Service Coordinator

Christie´s; Greater London; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual leave 25 days

Birthday leave

Discretionary bonus

Private health insurance

Dental insurance

Cycle to work

Retirement plan

Employee assistance

Job summary

Christie’s is seeking a Bids & Client Service Coordinator to deliver exceptional client experiences across bidding channels and client services. This hybrid role involves managing bids, auction clerking, and client inquiries via phone, email, live chat, and in person.

You will build strong stakeholder relationships, follow AML and credit procedures, and support with training of staff. A strong focus on client service and IT proficiency is essential, with a mix of onsite and remote work expected.

Qualifications

• Enthusiastic, flexible team player.
• Ability to remain calm under pressure.
• Excellent ability to multi-task and prioritise with strong communication.
• Proven time management and problem solving abilities.

Responsibilities

• Communicate with internal and external clients via phone, email, Live Chat and in person.
• Monitor inboxes and respond to bids and CS tasks promptly.
• Perform bids tasks including inbox management, auction clerking, and online sale management.
• Support client service tasks including registrations, payments, and collections.
• Master Christie’s systems: LIVE Bid Management, Dotcom Admin, JDE and COS.
• Provide telephone bidding and offsite sale support as needed.

Skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Client service

Microsoft Office

IT proficiency

Professional appearance

Job description

Why This Role Matters

The Bids & Client Service Coordinator provides exceptional client experiences to internal and external clients. With responsibilities across Bids and Client Services, this hybrid role requires the Coordinator to understand and assist with the execution of bids across all bidding channels, and a variety of client service activities. Embodying Christie’s core values and upholding Christie’s Client Service Standards, the Bids & Client Service Coordinator handles client queries via email, phone, Live Chat and in person as they relate to all transactional aspects of bidding, buying and selling in upcoming auctions.

How You'll Make an Impact

• Communicate directly with internal and external clients (phone, email, live chat and in-person) adhering to Christie’s Client Service Standards.
• Monitor inboxes across Bids & CS task areas, responding in a timely manner inline with departmental standards.
• Perform Bids tasks as assigned, including but not limited to inbox management, preparation of Auctioneers Books and Telephone Bid allocation, auction clerking responsibilities, Christie’s LIVE activities, online sale management, sale closing procedures, reporting for Specialist Departments.
• Perform Client Service tasks as assigned, including but not limited to Phones, Auction Estimates, Front of House, Online UK, Live Chat, CS Desk responsbilties (registrations, payments and collections), info@christies.
• Support internal and external clients with all aspects of bidding, providing guidance and processing requests across all bidding channels.
• Master Christie’s systems, including LIVE Bid Management, Dotcom Admin tool, JDE and COS.
• Handle internal and external client queries via phone.
• Build strong stakeholder relationships and follow correct procedures for anti-money laundering and credit control, liaising with respective teams when required.
• Support Supervisors and Seniors with department training along with training and management of casual staff.
• Provide telephone bidding, and Christie’s LIVE clerking support if requested.
• Provide offsite sale support to global Service Operations teams if required both in person and remotely.
• Demonstrate flexibility by supporting with sale, inbox and FOH coverage during evenings and weekends as required.
• Maintain and handle sale document archiving and audits.
• Demonstrate a strong awareness of overall business activities and the ability to communicate relevant information.
• Other duties as assigned by Manager.

What you’ll bring to the team

• Enthusiastic, flexible team player
• Ability to remain calm under pressure.
• Strong experience of prioritising tasks to tight deadlines.
• Accuracy and attention to detail in dealing with all client data.
• Excellent ability to multi-task and prioritise, demonstrating excellent organisational skills.
• Ability to demonstrate strong communication skills across all channels of communication.
• Strong focus on excellent client service.
• Extensive experience of Microsoft packages and other specialised systems.
• Professional appearance following specified dress code.
• Commitment to regular and punctual attendance.
• Ability to work well as a team and promote team effectiveness.
• Desire to learn and take on new challenges.
• Excellent verbal and written presentation skills.
• Proven time/task management and problem solving abilities.
• Ability to build strong relationships internally and externally and be an ambassador for Service Operations.
• Able to work in a fast paced multi-tasking environment.
• A problem solver with the ability to seek continuous improvement.
• Excellent general IT skills.

What’s great about working for us

• 25 days annual leave + 1 day Birthday leave
• Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family
• Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on
• Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you
• Donation matching of up to £500 per annum to help you support the organisations you care about
• Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)
• Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues
• Discretionary Bonus (dependent on the business and employee performance payable in March each year)
• Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)
• Private Health Insurance – no employee contribution needed, subsidised for other family members
• Dental Insurance – (may be extended at personal cost)
• Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months
• Competitive Life Insurance policy from first day
• Employee Assistance Programme – access to personal advice and support services including counselling
• Eyecare vouchers (once a year)
• Cycle to Work scheme
• Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops
• Seniorcare by Lottie, a comprehensive eldercare solution
• Robust family first policy:
  • 16 weeks full pay on Maternity Leave
  • Four-day week, for eight weeks, at full pay on return from Maternity Leave
  • Dependent back-up care: 10 sessions/ days of childcare or eldercare per year
  • The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

Closing date: Sunday 1st November 2026

Salary: £30,000 #LI-Hybrid

*Christie’s reserves the right to change company benefits at any time

Christie’s is the world’s leading art business. Since 1766, we are known for our extraordinary art, unparalleled service and expertise, as well as international glamour. Every year, we offer around 350 live and online auctions in over 80 specialist categories – including all areas of fine and decorative arts, Asian art and luxury collectables – as well as a long and successful history of private sales. Contact us in 46 countries, or visit one of our 10 international salerooms in London, New York, Hong Kong, Paris, Geneva, Milan, Amsterdam, Dubai, Zürich and Shanghai. Our Recruitment Privacy Notice can be found here