Hybrid Banking Support Specialist – Digital & In-Branch

Santander Group; Ashton-in-Makerfield; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Employer pension contributions (8%)

Healthcare benefits

Job summary

Santander is seeking a Customer Service Consultant at the Ashton-in-Makerfield branch to assist personal banking customers with digital tools while delivering a personalised experience. You will build trust, support across channels, and guide customers to suitable products and services.

The role includes hybrid site-based work with onsite training. The starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus.

Qualifications

• Multichannel customer service experience across face-to-face, phone and video channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.
• All candidates must have the right to work in the UK to commence employment.

Responsibilities

• Support customers face-to-face, telephone and video to meet banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Multichannel service

Financial products experience

Team collaboration

Right to work UK

Job description

Santander is seeking a Customer Service Consultant at the Ashton-in-Makerfield branch to assist personal banking customers with digital tools while delivering a personalised experience. You will build trust, support across channels, and guide customers to suitable products and services.

The role includes hybrid site-based work with onsite training. The starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary bonus.