Digital Banking Customer Success Advisor

Santander Group; Alton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Healthcare benefits

Pension contributions

Staff product discounts

Wellbeing programs

Job summary

Santander UK is hiring for a customer-service role focused on helping personal banking customers feel confident and in control of their finances. You’ll support face-to-face, telephone and video channels while promoting digital banking and delivering a personalised experience.

Starting salary is £25,000 with a £500 flexible benefit allowance and a discretionary 8% bonus. The role is site-based with a hybrid pattern after onsite training, with at least 12 days/month in the office thereafter.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Financial products

Team collaboration

Job description

Santander UK is hiring for a customer-service role focused on helping personal banking customers feel confident and in control of their finances. You’ll support face-to-face, telephone and video channels while promoting digital banking and delivering a personalised experience.

Starting salary is £25,000 with a £500 flexible benefit allowance and a discretionary 8% bonus. The role is site-based with a hybrid pattern after onsite training, with at least 12 days/month in the office thereafter.