Hybrid Banking Customer Support Agent

Hsbc Global Services Limited; Chester; Híbrido; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

25 days holiday + bank holidays

Annual bonus scheme

M&S discount (post-probation)

On-site gym and Starbucks

Flexible benefits including pension, &

One paid volunteering day

Spotlight awards access

Resumo da oferta

M&S Bank in Chester is hiring a Customer Service Contact Centre Advisor. This hybrid role combines office and home-based work, with a starting salary of £25,000 plus an annual bonus. No prior contact centre experience is required as full training is provided.

You will be the main point of contact for customers, helping with their digital banking needs and resolving queries with empathy. The role supports a proactive, customer-focused service culture.

Qualificações

• Strong communication and listening skills.
• Confidence using digital tools and the ability to learn and use various systems and applications.
• Resilience and a willingness to learn.
• No contact centre experience needed — full training provided.

Responsabilidades

• Be the first point of contact for customers via phone.
• Provide support, resolve queries, and guide customers through our digital banking services.
• Handle complaints with empathy and ownership.
• Suggest improvements to enhance the customer experience.

Conhecimentos

Strong communication and listening

Confidence using digital tools

Willingness to learn

Resilience

Descrição da oferta de emprego

M&S Bank in Chester is hiring a Customer Service Contact Centre Advisor. This hybrid role combines office and home-based work, with a starting salary of £25,000 plus an annual bonus. No prior contact centre experience is required as full training is provided.

You will be the main point of contact for customers, helping with their digital banking needs and resolving queries with empathy. The role supports a proactive, customer-focused service culture.