Hybrid Banking Customer Advisor

Co-operative Bank plc; Coventry; Híbrido; GBP 28 000 - 59 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free car parking

Self-service restaurant

Well-being room

Games room

Annual discretionary bonus scheme

Personal pension

Resumo da oferta

The Co-operative Bank is seeking a Customer Service Telephone Advisor for a hybrid role in Coventry. You will handle high volumes of inbound calls, identify customer banking needs, and provide guidance on safe banking and fraud prevention. Training will be provided for systems and processes.

Starting 4 January, the role involves 35 hours per week on a 5-day shift pattern, with hybrid working after initial training and access to staff facilities in Coventry. Competitive benefits apply.

Qualificações

• Strong, recent experience in a customer focused role.
• Experience interacting directly with customers and delivering great service daily.
• Ability to follow policies and processes.
• Experience in fast paced environments with targets or deadlines.
• Good communication and problem solving skills.
• Good IT skills and ability to learn new systems.
• Good accuracy and attention to detail.

Responsabilidades

• Handle high volumes of inbound calls and identify banking needs.
• Educate customers on safer banking practices and fraud protection.
• Provide high quality service while learning new skills across systems.
• Assist with opening accounts and supporting customers in challenging situations.

Conhecimentos

Customer service

Communication skills

Problem solving

IT skills

Descrição da oferta de emprego

The Co-operative Bank is seeking a Customer Service Telephone Advisor for a hybrid role in Coventry. You will handle high volumes of inbound calls, identify customer banking needs, and provide guidance on safe banking and fraud prevention. Training will be provided for systems and processes.

Starting 4 January, the role involves 35 hours per week on a 5-day shift pattern, with hybrid working after initial training and access to staff facilities in Coventry. Competitive benefits apply.