Contact Centre Manager – Hybrid (Financial Services)

Co-operative Bank plc; Coventry; Híbrido; GBP 28.000 - 59.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday + bank holidays

Discretionary bonus

Personal pension with matched contribs

Maternity, paternity and shared Par.

Life assurance (6x annual salary)

Descripción de la vacante

Co-operative Bank plc is seeking a Customer Service Manager for our Customer Remote Contact Centre in Coventry. The role is a 12-month contract focused on leading and coaching a team of Telephone Advisors to deliver first-class customer service, resolving queries efficiently and maintaining high standards across shift patterns.

The position offers a hybrid work arrangement with 2–3 days onsite, a shift allowance, and a discretionary bonus, plus pension and life assurance benefits.

Descripción del empleo

Co-operative Bank plc is seeking a Customer Service Manager for our Customer Remote Contact Centre in Coventry. The role is a 12-month contract focused on leading and coaching a team of Telephone Advisors to deliver first-class customer service, resolving queries efficiently and maintaining high standards across shift patterns.

The position offers a hybrid work arrangement with 2–3 days onsite, a shift allowance, and a discretionary bonus, plus pension and life assurance benefits.