Hybrid B2B Customer Service Specialist - Logistics

Jdeprofessional; Maidenhead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading coffee and tea company is seeking a Customer Service Specialist in Maidenhead to be the first point of contact for customers. This role involves processing orders, resolving complaints, and managing customer relationships efficiently. Candidates should have experience in logistics inquiries, excellent communication skills, and preferably a degree. The position requires on-site presence three times a week and entails a hybrid work model with some weekend cover responsibilities.

Qualifications

• Experience in managing logistics inquiries from customers.
• Ability to process orders to eliminate errors.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Process customer orders accurately and timely.
• Resolve customer complaints efficiently.
• Gather data from planning to support customer stock allocation.

Skills

Customer service principles

Order processing knowledge

Attention to detail

Problem analysis

Verbal and written communication

Education

Degree or relevant job-related experience

Tools

Microsoft Office (Word, Excel, Outlook)

SAP

Job description

A leading coffee and tea company is seeking a Customer Service Specialist in Maidenhead to be the first point of contact for customers. This role involves processing orders, resolving complaints, and managing customer relationships efficiently. Candidates should have experience in logistics inquiries, excellent communication skills, and preferably a degree. The position requires on-site presence three times a week and entails a hybrid work model with some weekend cover responsibilities.