Customer Service Team Lead – Order-to-Cash Expert

Jdeprofessional; Maidenhead; On-site; GBP 42,000 - 54,000; Full time

Job summary

A leading global coffee and tea company in Maidenhead is seeking a Customer Service Team Leader to enhance service delivery and operational excellence. The successful candidate will lead a team of associates, manage orders, and liaise with logistics, ensuring exceptional service. This role demands at least 5 years of customer service experience, strong SAP skills, and a focus on team development. Join us in unleashing the possibilities of coffee and tea in a dynamic environment, with opportunities for personal growth.

Qualifications

• Minimum 5 years of relevant experience in Customer Service Lead experience.
• High level SAP skills and experience working with SAP systems in a Customer Services environment.
• Strong Excel analysis and reporting skills.

Responsibilities

• Supervise customer service associates and ensure exceptional service.
• Liaise with customers to optimize satisfaction and efficiency.
• Lead daily call for Service and Supply Chain to identify key service issues.

Skills

People management

Customer service focus

Excel analysis

SAP proficiency

Communication skills

Education

5+ years in Customer Service

Right to work in the UK

Tools

SAP

EDI

ESKER

Job description

A leading global coffee and tea company in Maidenhead is seeking a Customer Service Team Leader to enhance service delivery and operational excellence. The successful candidate will lead a team of associates, manage orders, and liaise with logistics, ensuring exceptional service. This role demands at least 5 years of customer service experience, strong SAP skills, and a focus on team development. Join us in unleashing the possibilities of coffee and tea in a dynamic environment, with opportunities for personal growth.