B2B Order & Customer Service Specialist (Hybrid)

Uxbridge Employment; Uxbridge; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid work model

Job summary

Uxbridge Employment is recruiting a Customer Service Executive in the Staines area for a permanent, hybrid role. You will manage customer orders from receipt through to delivery and provide proactive updates to customers.

The ideal candidate has 2-4 years in customer service in a B2B setting, strong English communication, and good Microsoft Office skills. You will work with sales, planning, logistics, and finance to ensure orders are fulfilled efficiently.

Qualifications

• Around 2-4 years' experience in customer service or order management.
• Experience in busy commercial or multi-site environment.
• Strong written and verbal English communication.
• Excellent organisation and attention to detail.
• Ability to manage several priorities confidently.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage customer orders from receipt through to delivery, ensuring records are accurate and up to date.
• Act as a key point of contact for a portfolio of business customers, responding to queries and providing regular updates.
• Monitor outstanding orders and help resolve availability, transport or delivery issues.
• Review customer ordering activity and communicate changes to internal teams.
• Prepare and maintain documentation for overseas and international orders.
• Work closely with sales, planning, logistics, supply and finance colleagues.
• Handle customer complaints professionally and coordinate follow-up through to resolution.
• Identify opportunities to improve service levels and make customer administration processes more efficient.

Skills

English communication

Organisation

MS Office

CRM experience

Tools

CRM/ERP systems

Job description

Uxbridge Employment is recruiting a Customer Service Executive in the Staines area for a permanent, hybrid role. You will manage customer orders from receipt through to delivery and provide proactive updates to customers.

The ideal candidate has 2-4 years in customer service in a B2B setting, strong English communication, and good Microsoft Office skills. You will work with sales, planning, logistics, and finance to ensure orders are fulfilled efficiently.