Customer Service Team Lead – Order-to-Cash Expert

JACOBS DOUWE EGBERTS; Maidenhead; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading coffee and tea company in the UK is seeking a dynamic Customer Service Team Leader based in Maidenhead. This full-time role focuses on supervising a team, ensuring exceptional customer service, and optimizing order processing. You will lead improvements in customer satisfaction and service efficiency while managing day-to-day operations. Ideal candidates have extensive experience in customer service, high-level SAP skills, and a customer-centric approach. The role involves working in a hybrid model, with potential weekend and holiday shifts.

Qualifications

• Minimum 5 years of relevant experience in Customer Service Lead experience.
• Excellent knowledge of the Order to Cash processes.
• High level SAP skills and experience in Customer Services.

Responsibilities

• Lead a team of customer service associates to improve capabilities.
• Supervise daily activities and resolve customer issues.
• Monitor and own Perfect Order Metric to maintain high service levels.

Skills

Customer Service

SAP

Excel

People Management

Tools

SAP

EDI

ESKER

Job description

A leading coffee and tea company in the UK is seeking a dynamic Customer Service Team Leader based in Maidenhead. This full-time role focuses on supervising a team, ensuring exceptional customer service, and optimizing order processing. You will lead improvements in customer satisfaction and service efficiency while managing day-to-day operations. Ideal candidates have extensive experience in customer service, high-level SAP skills, and a customer-centric approach. The role involves working in a hybrid model, with potential weekend and holiday shifts.