Hybrid Asset Finance Customer Services Officer

Investec

Reading

Hybrid

GBP 28,000 - 36,000

Full time

6 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Hybrid work pattern

Wellbeing benefits

Job summary

Investec in Reading, UK, is seeking a customer-focused professional to join the Asset Finance team. You will handle inbound queries, communicate professionally, and support complaint resolution within a collaborative, agile culture.

The role requires strong organisation and relationship-building skills to deliver fair outcomes for customers and the business. Investec offers wellbeing benefits and a hybrid work pattern with four days in the office and one day remote, fostering flexibility while

Qualifications

Experience in asset finance or related finance sectors is preferred.
Understanding AML/KYC requirements.
Knowledge of the Consumer Credit Act and related regulations.
Strong written and verbal communication skills, including handling customer complaints.

Responsibilities

Manage inbound customer account queries with a responsive, customer-focused approach.
Communicate clearly with customers in writing and verbally.
Support effective handling of customer complaints.
Prioritise and manage multiple activities to meet service levels.
Build and maintain relationships with customers and key stakeholders.
Use judgement and negotiation skills to reach appropriate outcomes for customers and the business.