Hybrid Asset Finance Customer Support Associate

Close Brothers; East Kilbride; Hybrid; GBP 20,000 - 23,000; Full time

Job summary

Close Brothers Asset Finance in the United Kingdom is seeking a customer-focused service professional to deliver a seamless and compliant service across the customer lifecycle, excluding collections. You will empathically engage with customers across telephone, post and email, capture service requests, and ensure timely updates within our systems.

Join a team that values initiative, numeracy, and strong communication.

Qualifications

• Ability to work independently and as part of a team.
• Proactive and takes initiative.
• Numerate with analytical ability.
• Excellent written and verbal communication.
• Strong interpersonal skills and relationship building.
• Previous customer support experience.

Responsibilities

• Speak with customers via telephone, post and email.
• Capture service requests via email, portal, post or telephone.
• Handle requests across all channels, ensuring compliance with policies and SLAs.
• Maintain accurate system updates and convey application status.
• Provide clear support to internal teams, customers, brokers, and suppliers.
• Collaborate with other departments to ensure seamless communication.
• Work proactively to achieve performance targets.
• Act as first line of defence by escalating risks appropriately.

Skills

Empathy

Independence

Proactivity

Numeracy

Communication

Teamwork

Customer support

Tools

Microsoft Office

Job description

Close Brothers Asset Finance in the United Kingdom is seeking a customer-focused service professional to deliver a seamless and compliant service across the customer lifecycle, excluding collections. You will empathically engage with customers across telephone, post and email, capture service requests, and ensure timely updates within our systems.

Join a team that values initiative, numeracy, and strong communication.