Customer Services Officer

Investec; Reading; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work pattern

Wellbeing benefits

Job summary

Investec in Reading, UK, is seeking a customer-focused professional to join the Asset Finance team. You will handle inbound queries, communicate professionally, and support complaint resolution within a collaborative, agile culture.

The role requires strong organisation and relationship-building skills to deliver fair outcomes for customers and the business. Investec offers wellbeing benefits and a hybrid work pattern with four days in the office and one day remote, fostering flexibility while

Qualifications

• Experience in asset finance or related finance sectors is preferred.
• Understanding AML/KYC requirements.
• Knowledge of the Consumer Credit Act and related regulations.
• Strong written and verbal communication skills, including handling customer complaints.

Responsibilities

• Manage inbound customer account queries with a responsive, customer-focused approach.
• Communicate clearly with customers in writing and verbally.
• Support effective handling of customer complaints.
• Prioritise and manage multiple activities to meet service levels.
• Build and maintain relationships with customers and key stakeholders.
• Use judgement and negotiation skills to reach appropriate outcomes for customers and the business.

Skills

Customer service

Communication

Time management

Relationship building

Analytical thinking

Job description

Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

Investec's Asset Finance team supports customers with responsive, thoughtful service throughout their financing journey. Working within Corporate and Institutional Banking, the team combines specialist asset finance knowledge with a strong focus on fair customer outcomes and building strong relationships.

What will I be doing?

• Manage inbound customer account queries efficiently, providing a responsive and customer-focused service.
• Communicate clearly and professionally with customers, both verbally and in writing.
• Support the effective handling of customer complaints.
• Prioritise and manage multiple activities to meet agreed service levels.
• Build and maintain positive relationships with customers and key stakeholders.
• Use sound judgement and negotiation skills to reach appropriate outcomes for customers and the business.

What I bring

• An understanding of lease and asset finance.
• Knowledge of anti-money laundering and Know Your Customer requirements.
• Knowledge of the Consumer Credit Act and other relevant regulatory requirements.
• Strong written and verbal communication skills, including the ability to handle customer complaints.
• Excellent organisation and time-management skills, with the ability to prioritise and manage multiple demands.
• Strong analytical and decision-making skills, with a customer-focused approach.
• The ability to build and maintain effective relationships with key stakeholders.
• Integrity and a commitment to treating customers fairly.

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.