Hybrid Asset Finance Customer Service Associate

Close Brothers Group; Glasgow; Híbrido; GBP 22 000 - 32 000; Tempo integral

Resumo da oferta

Close Brothers Group is seeking a customer-focused professional to join the Asset Finance Team in a hybrid UK role, supporting customers, brokers and suppliers across the lifecycle. You will handle inquiries via phone, email and post, ensuring compliance with SLAs and providing timely status updates.

The role emphasises proactive service, accurate records, and collaboration with internal teams to meet performance targets while maintaining vigilance on risk controls.

Qualificações

• Ability to work independently or as part of a team.
• Proactive attitude and initiative taking.
• Numerate with analytical ability.
• Excellent written and verbal communication at all levels.
• Strong interpersonal skills and relationship building.
• Experience delivering excellent customer support.

Responsabilidades

• Empathetically speak with customers through available channels including telephone, post and email.
• Capture service requests received by email, portal, post or telephone.
• Handle service requests across all channels—email, portal, post, and telephone—ensuring compliance with policies and SLAs.
• Maintain accurate system updates and convey application status as needed.
• Provide clear, prompt support to internal teams, customers, brokers, and suppliers via phone and email, escalating complex issues where required.
• Collaborate with other departments to ensure seamless communication and problem-solving for brokers and customers.
• Work proactively to achieve individual and team performance targets.
• Act as a first line of defence by remaining vigilant to risks and escalating concerns appropriately.

Conhecimentos

Independent worker

Proactive

Numerate

Communication skills

Interpersonal skills

Customer support experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Close Brothers Group is seeking a customer-focused professional to join the Asset Finance Team in a hybrid UK role, supporting customers, brokers and suppliers across the lifecycle. You will handle inquiries via phone, email and post, ensuring compliance with SLAs and providing timely status updates.

The role emphasises proactive service, accurate records, and collaboration with internal teams to meet performance targets while maintaining vigilance on risk controls.