Site Coordinator – Health Assessments & Admin Support

Maximus; Birkenhead; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

9% Pension

Flexible benefits

25 days annual leave

Job summary

MAXIMUS in the United Kingdom seeks a Site Coordinator to manage day-to-day operations at Assessment Centres in Birkenhead and Liverpool. You will be the first point of contact for claimants and staff, delivering high standards of customer service and smooth administrative flow.

The role requires strong planning, communication, and organisational skills, plus experience with Microsoft Office and working in a fast-paced healthcare environment. Travel to alternate ACs may be required.

Qualifications

• Understanding of claimants needs and responding in a caring manner.
• Excellent communication and interpersonal skills.
• Excellent planning and organisation to run AC operations.
• Proficient in Microsoft Office applications.
• Ability to build relationships and work in a customer-facing environment.

Responsibilities

• Act as the front face of Maximus, managing the customer experience at the AC.
• Provide support to customers across a variety of activities and inquiries.
• Ensure the AC is prepared for each day with equipment and supplies.
• Manage the appointment arrivals board and keep systems updated.
• Offer general support to Health Practitioners at the AC.
• Be the IT contact for HPs and escalate issues to the correct team.
• Perform general administration tasks (telephone, copies, documents).

Skills

Excellent communication

Customer service

Planning & organisation

Interpersonal skills

Travel willingness

Tools

Microsoft Office

Job description

MAXIMUS in the United Kingdom seeks a Site Coordinator to manage day-to-day operations at Assessment Centres in Birkenhead and Liverpool. You will be the first point of contact for claimants and staff, delivering high standards of customer service and smooth administrative flow.

The role requires strong planning, communication, and organisational skills, plus experience with Microsoft Office and working in a fast-paced healthcare environment. Travel to alternate ACs may be required.