Hybrid Arrears Solutions Advisor

Lloyd Recruitment Services Ltd; Epsom; Híbrido; GBP 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Supportive environment

Training opportunities

Hybrid after induction

Descripción de la vacante

Lloyd Recruitment Services is recruiting an Arrears Advisor in Epsom to support customers experiencing financial difficulty. You will build rapport, listen with empathy, and help customers regain confidence through affordable repayment plans.

The role emphasizes fairness, regulatory compliance, and accurate record-keeping, with hybrid work after induction and ongoing training provided.

Formación

• Experience in arrears, collections or financial services.
• Confidence handling sensitive conversations with empathy and care.
• Strong attention to detail and good organisational skills.
• Comfortable using IT systems and willing to learn new tools.
• Interest in developing knowledge of financial regulations (full training provided).

Responsabilidades

• Speak with customers who may be experiencing financial difficulty.
• Listen, understand their situation and provide supportive guidance.
• Create realistic and affordable repayment plans tailored to each customer.
• Ensure all interactions meet regulatory expectations with a focus on fairness.
• Maintain accurate records and follow clear processes and compliance standards.

Conocimientos

Empathy

Active listening

Customer service

Regulatory awareness

Herramientas

IT systems

Descripción del empleo

Lloyd Recruitment Services is recruiting an Arrears Advisor in Epsom to support customers experiencing financial difficulty. You will build rapport, listen with empathy, and help customers regain confidence through affordable repayment plans.

The role emphasizes fairness, regulatory compliance, and accurate record-keeping, with hybrid work after induction and ongoing training provided.