Arrears Advisor

Lloyd Recruitment - Epsom; Epsom; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid work after induction

Onsite facilities

Parking

Company events

Job summary

Lloyd Recruitment - Epsom is seeking an Arrears Advisor to join its Customer Outcomes team. You will support customers facing financial difficulties by listening, understanding their situation and creating realistic repayment plans with empathy and respect.

Hybrid working is offered after induction, with access to onsite facilities and parking. The role focuses on regulatory compliance, fair lending practices and helping vulnerable customers move forward.

Qualifications

• Experience in arrears, collections or financial services.
• Comfortable using IT systems and willing to learn new tools.

Responsibilities

• Speaking with customers facing financial difficulty and providing supportive guidance.
• Taking time to listen and understand their situation to tailor repayment plans.
• Creating realistic and affordable repayment plans.
• Ensuring interactions meet regulatory expectations with fairness for vulnerable customers.
• Maintaining accurate records and following compliant processes.

Skills

Arrears/Collections experience

IT systems

Tools

IT systems

Job description

Arrears Advisor

Some conversations can change someone's day, or even their future.

We're working with a client in Epsom who is looking for a compassionate and approachable person to join their Customer Outcomes team. In this role, you'll support customers who may be facing financial difficulties, helping them explore solutions and regain confidence in their situation.

If you enjoy building rapport, listening without judgement and helping people find a way forward, this role offers the opportunity to do meaningful work in a supportive environment, free from scripted conversations and unnecessary pressure.

Why Join This Team?

• Competitive Salary


• Be part of a supportive, people‑focused environment.


• Use your skills to genuinely help customers every day.


• Benefit from ongoing training and development opportunities.


• Hybrid working offered after the initial induction period, plus access to onsite facilities, parking and company events.

What You'll Be Doing:

• Speaking with customers who may be experiencing temporary or ongoing financial difficulty.


• Taking time to listen, understand their situation and provide supportive guidance.


• Creating realistic and affordable repayment plans tailored to each customer and their needs.


• Ensuring all interactions meet regulatory expectations, with a strong focus on fairness and support for vulnerable customers.


• Maintaining accurate records and following clear processes and compliance standards.

What We're Looking For:

• Experience in arrears, collections or financial services.


• Confidence handling sensitive conversations with empathy and care.


• Strong attention to detail and good organisational skills.


• Comfortable using IT systems and willing to learn new tools


• Interest in developing knowledge of financial regulations (full training provided).

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.