Application Support Engineer

Rise Technical; Linlithgow; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

32 Days Holiday

Bonus

Shares

Healthcare

Income Protection

Flexible Working Hours

Pension

Job summary

Rise Technical is seeking an Applications Engineer to provide technical support to customers worldwide. You will investigate networking and product-related issues, work with development teams to identify root causes, and help create documentation and training materials.

The role emphasizes analytical problem solving, customer-facing activities, and building deep product knowledge in a growing technology environment.

Qualifications

• Degree in Engineering, Computer Science, Physics or Networking.
• Strong networking knowledge and analytical mindset.
• Experience in technical support or applications engineering is advantageous.

Responsibilities

• Provide technical support to customers, partners and internal teams.
• Investigate complex networking and product-related issues.
• Collaborate with Product Development to identify root causes and resolutions.
• Create technical documentation, application notes and training materials.
• Deliver technical presentations and customer training when required.

Skills

Networking knowledge

Analytical and troubleshooting skills

Python scripting

IP networking

Technical support experience

Education

Engineering/CS/Physics/Networking degree

Tools

None

Job description

Linlithgow Hybrid – 2-3 Days a week on site

Competitive Salary + 32 Days Holiday + Bonus + Shares + Healthcare + Income Protection + Flexible Working Hours + Pension

Are you a technically minded engineer with networking knowledge and strong problem-solving skills, looking to join a growing technology company where you can become a product expert, work with global customers, and play a key role in supporting cutting-edge network test and measurement solutions?

This is an excellent opportunity to join a highly innovative engineering business at the forefront of network synchronisation, performance validation and network emulation technologies. You will become a key member of the Applications Engineering & Support team, providing technical expertise and support to customers across the world.

In this varied role, you will investigate and resolve complex technical issues, collaborate closely with development teams, and build a deep understanding of customer applications and operational challenges. You will also contribute to product improvements, customer training, technical documentation and industry events.

The ideal candidate will have strong analytical skills and good understanding of networking fundamentals. Experience within technical support, applications engineering and has been customer facing is important to succeed in this role.

The Role:

• Provide technical support to customers, partners and internal sales teams
• Investigate complex networking and product-related issues
• Work closely with Product Development to identify root causes and resolutions
• Create technical documentation, application notes and training materials
• Deliver technical presentations and customer training when required

The Person:

• Degree qualified in Engineering, Computer Science, Physics, Networking or similar
• Good networking knowledge
• Excellent analytical and troubleshooting skills
• Experience in technical support, applications engineering or testing environments advantageous
• Python scripting and IP networking experience beneficial