Applications / Support Engineer

MCS Group | Your Specialist Recruitment Consultancy; Belfast City District; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Private healthcare

Life assurance

Critical illness cover

Contributory pension

Employee share incentive

Flexible holidays

Job summary

MCS Group is seeking an Applications / Support Engineer in Belfast or Linlithgow. The role is hybrid with a salary of £40,000-£60,000 DOE, supporting a global customer base and developing specialist knowledge in networking technologies.

You will diagnose and resolve complex issues, deliver training and demonstrations, and contribute to knowledge resources while engaging with customers and partners across regions. A technical degree or equivalent experience is expected.

Qualifications

• Knowledge of networking fundamentals, Ethernet, packet communications and network architectures.
• Strong analytical and troubleshooting skills.
• Ability to explain technical information clearly to different audiences.
• Willingness to learn new products and technologies.
• A relevant technical degree or equivalent practical experience.
• Experience in technical support, applications engineering, systems engineering or test engineering would be beneficial.

Responsibilities

• Providing technical support to customers, sales teams and partners.
• Reproducing issues, investigating root causes and working with development teams to resolve faults.
• Understanding customer networks, applications and testing requirements.
• Delivering customer training, demonstrations and technical presentations.
• Creating troubleshooting guides, knowledge articles and training materials.
• Feeding customer requirements and technical recommendations into product development.
• Supporting occasional international customer visits and industry events.

Skills

Networking fundamentals

Ethernet

Packet communications

Network architectures

Analytical and troubleshooting skills

Clear communication

Willingness to learn

Education

Relevant technical degree or equivalent

Tools

Python scripting

Routing and switching

Network performance testing

Network emulation

Job description

Applications / Support Engineer
Belfast or Linlithgow | £40,000-£60,000 DOE | Hybrid

MCS Group is working with an established technology business to recruit an Applications / Support Engineer to support its global customer base.

The company develops specialist products used to test and validate complex communication networks. This opportunity would suit someone with a strong networking foundation who enjoys investigating technical problems, working with customers and developing expertise in specialist technology.

Your responsibilities will include:

• Providing technical support to customers, sales teams and partners.
• Reproducing issues, investigating root causes and working with development teams to resolve faults.
• Understanding customer networks, applications and testing requirements.
• Delivering customer training, demonstrations and technical presentations.
• Creating troubleshooting guides, knowledge articles and training materials.
• Feeding customer requirements and technical recommendations into product development.
• Supporting occasional international customer visits and industry events.

What you'll bring

• Knowledge of networking fundamentals, Ethernet, packet communications and network architectures.
• Strong analytical and troubleshooting skills.
• The ability to explain technical information clearly to different audiences.
• A willingness to learn new products and technologies.
• A relevant technical degree or equivalent practical experience.
• Experience in technical support, applications engineering, systems engineering or test engineering would be beneficial. Python scripting, routing and switching, network performance testing or network emulation would also be useful.

What's on offer

• Performance bonus.
• Hybrid working: Tuesday and Thursday in the office, with home working available on other days subject to manager discretion and team requirements.
• Private healthcare, life assurance and critical illness cover.
• Contributory pension and employee share incentive opportunity.
• Flexible holidays.
• The opportunity to develop specialist technical expertise while working with customers worldwide.

Candidates with unrestricted UK right to work are preferred. Exceptional candidates already based in the UK on a Skilled Worker visa may also be considered, subject to individual assessment.