Hybrid Application Support Engineer | SLA-Driven Tech Help

Spectrum IT Recruitment; Fareham; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Spectrum IT Recruitment is seeking an Application Support Engineer to join their team in Fareham on a hybrid basis. You will provide technical support for business-critical applications, tackling issues, and working closely with developers to deliver effective solutions.

The role requires exposure to C# or SQL, strong problem-solving skills, and a proactive approach to learning. You’ll communicate with clients, help with RFCs, and contribute to continuous improvement initiatives.

Qualifications

• Experience in application or software support is essential.
• Exposure to C# or SQL is required.
• Strong problem-solving and analytical abilities are important.
• High attention to detail and good organisational skills are essential.
• Self-motivation and a willingness to learn are needed.

Responsibilities

• Provide technical support and resolve application issues within SLAs.
• Troubleshoot and manage client tickets from start to resolution.
• Collaborate with stakeholders, analysts, and developers to deliver solutions.
• Communicate clearly with clients and deliver excellent service.
• Gather requirements for system changes and support their delivery.
• Test, document and support application updates.

Skills

Software support

C# / SQL

Analytical skills

Attention to detail

Self-motivated

Tools

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Job description

Spectrum IT Recruitment is seeking an Application Support Engineer to join their team in Fareham on a hybrid basis. You will provide technical support for business-critical applications, tackling issues, and working closely with developers to deliver effective solutions.

The role requires exposure to C# or SQL, strong problem-solving skills, and a proactive approach to learning. You’ll communicate with clients, help with RFCs, and contribute to continuous improvement initiatives.