Application Support Engineer

Spectrum IT Recruitment; Fareham; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Spectrum IT Recruitment is seeking an Application Support Engineer to join their team in Fareham on a hybrid basis. You will provide technical support for business-critical applications, tackling issues, and working closely with developers to deliver effective solutions.

The role requires exposure to C# or SQL, strong problem-solving skills, and a proactive approach to learning. You’ll communicate with clients, help with RFCs, and contribute to continuous improvement initiatives.

Qualifications

• Experience in application or software support is essential.
• Exposure to C# or SQL is required.
• Strong problem-solving and analytical abilities are important.
• High attention to detail and good organisational skills are essential.
• Self-motivation and a willingness to learn are needed.

Responsibilities

• Provide technical support and resolve application issues within SLAs.
• Troubleshoot and manage client tickets from start to resolution.
• Collaborate with stakeholders, analysts, and developers to deliver solutions.
• Communicate clearly with clients and deliver excellent service.
• Gather requirements for system changes and support their delivery.
• Test, document and support application updates.

Skills

Software support

C# / SQL

Analytical skills

Attention to detail

Self-motivated

Tools

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Job description

Application Support Engineer | Software Support | Product Support

• Hybrid Working - Fareham, Hampshire

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

What You'll Be Doing

• Providing technical support and resolving application issues within agreed SLAs
• * Troubleshooting and managing client tickets from start to resolution
• * Working closely with stakeholders, analysts, and developers
• * Communicating clearly with clients and delivering excellent customer service
• * Gathering requirements for system changes (RFCs) and supporting their delivery
• * Testing, documenting, and supporting application updates
• * Assisting with debugging and implementing improvements (training provided)
• * Contributing to team development and continuous improvement initiatives

Skills Required

• Must have commercial experience in application/software support
• Must have some exposure to C# or SQL
• Strong problem-solving and analytical skills
• High attention to detail and organisation
• Self-motivated with a willingness to learn

Highly Desirable:

• Knowledge of Agile, DevOps, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Familiarity with Visual Studio, Azure DevOps, Git