Hybrid Application Support Analyst | 12-Month Contract

VANRATH; Belfast City District; Hybrid; GBP 43,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Private medical cover

Pension matching

Enhanced annual leave

Wellbeing programme

Free car parking

Onsite EV charging

Complimentary lunch

Professional development

Career progression

Wellbeing days

Job summary

VANRATH is seeking an Application Support Analyst on a 12-month fixed-term contract in Belfast. The role focuses on 1st/2nd line support for business-critical applications, with hybrid working (3 days in the office, 2 days at home) and a 36-hour week.

You’ll manage incidents, monitor systems and work with IT teams and vendors to improve availability and performance. The ideal candidate has strong troubleshooting skills, experience in high-availability environments, and excellent stakeholder

Qualifications

• Third-level IT/CS or related degree or equivalent experience.
• Experience supporting business-critical applications in high-availability or 24/7 environments.
• Strong troubleshooting and analytical skills.
• Experience collaborating with business users, IT teams and third-party suppliers.
• Good organisational and communication skills, including documentation.
• Ability to prioritise incidents in time-sensitive environments.
• Willingness to participate in on-call/out-of-hours support.

Responsibilities

• Provide 1st and 2nd line application support, resolving incidents and service requests.
• Monitor application performance, availability and system health to minimise downtime.
• Investigate recurring issues and perform root-cause analysis.
• Support incident, problem and change management per SLAs.
• Assist with upgrades, releases, testing and deployment activity.
• Collaborate with IT teams, business users and suppliers to resolve issues.
• Maintain technical documentation and support procedures.
• Own assigned applications and understand their dependencies.
• Identify opportunities to improve performance, monitoring, automation and service delivery.
• Support business continuity and resilience testing.

Skills

Troubleshooting

Analytical skills

Stakeholder management

Organisational skills

Communication

Documentation

On-call readiness

Education

IT/Computing degree

Tools

SQL

Linux

ITIL

Job description

VANRATH is seeking an Application Support Analyst on a 12-month fixed-term contract in Belfast. The role focuses on 1st/2nd line support for business-critical applications, with hybrid working (3 days in the office, 2 days at home) and a 36-hour week.

You’ll manage incidents, monitor systems and work with IT teams and vendors to improve availability and performance. The ideal candidate has strong troubleshooting skills, experience in high-availability environments, and excellent stakeholder