Application Support Analyst (FTC)

MCS Group; Belfast City District; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

MCS Group is seeking an experienced Application Support Analyst to join our busy Technology Operations team in Belfast. You will provide 1st and 2nd line support for a portfolio of business-critical applications, working with internal users, technical teams and external suppliers to ensure reliable and secure services.

The role includes out-of-hours rota participation and planned maintenance outside standard hours, with a 12-month fixed-term contract.

Qualifications

• Third-level IT qualification or equivalent practical experience.
• Experience supporting business-critical applications in a high-availability environment.
• Strong troubleshooting and analytical skills.
• Good understanding of incident, problem and change processes.
• Experience collaborating with users, technical teams and suppliers.
• Excellent communication and documentation abilities.

Responsibilities

• Provide 1st and 2nd line application support, resolving incidents and service requests.
• Monitor performance and availability, minimizing service disruption.
• Assist in incident, problem, change and release management activities.
• Conduct root cause analysis and implement preventative solutions.
• Support upgrades, testing, deployments and onboarding of new services.
• Maintain technical documentation and support runbooks.

Skills

1st/2nd line support

Incident management

Troubleshooting

Communication

Documentation

Change management

Out-of-hours availability

Team collaboration

Education

IT degree

Tools

SQL

Linux

Scripting

Job description

MCS Group is looking for an experienced Application Support Analyst to join a busy Technology Operations team, supporting a portfolio of business-critical applications and services. This Application Support Analyst will work closely with internal users, technical teams and external suppliers to ensure applications remain reliable, secure and available. The role offers a mix of day-to-day support, technical troubleshooting, system improvements and involvement in wider technology projects.

*Multiple Roles Available*

Please note: The role involves participation in an out-of-hours support rota and occasional planned maintenance outside standard working hours.

The Role

• Provide 1st and 2nd line application support, investigating and resolving incidents, service requests and technical issues.
• Monitor application performance and availability, identifying potential problems and minimising service disruption.
• Support incident, problem, change and release management activities.
• Investigate recurring issues, undertake root cause analysis and help implement preventative solutions.
• Support application upgrades, testing, deployments and the transition of new services into operational support.
• Maintain technical documentation, support procedures and system knowledge records.
• Take responsibility for assigned applications, developing an understanding of their functionality, dependencies and operational requirements.
• Coordinate with external software providers and suppliers to resolve issues and improve service delivery.
• Work with business users to identify opportunities to improve systems, processes, monitoring and automation.
• Contribute to business continuity, disaster recovery, security and resilience activities.

The Person

• Third-level qualification in IT, Computer Science, Business Information Systems or a related discipline, or equivalent practical experience.
• Experience supporting business-critical applications in a highly available or 24/7 operational environment.
• Strong troubleshooting and analytical skills, with the ability to investigate complex technical issues.
• Good understanding of incident management, problem resolution and change processes.
• Experience working with business users, technical teams and external suppliers.
• Strong communication, organisation and documentation skills.
• Able to manage competing priorities and make sound decisions when dealing with service issues.
• Willingness to participate in an out-of-hours support rota.

Desirable Experience

• ITIL service management knowledge or experience.
• SQL and database support.
• Linux administration and scripting.
• Application integrations, interfaces and data exchange.
• Software testing, release and deployment.
• Cybersecurity and information security principles.
• Experience supporting systems in a regulated or high-availability environment.

Duration: 12-month fixed term contract
Location: Belfast (Hybrid)
Salary: £42k - £48k per annum (DOE)

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.