Critical App Support Analyst - Hybrid Belfast

MCS Group; Belfast City District; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

MCS Group is seeking an experienced Application Support Analyst to join our busy Technology Operations team in Belfast. You will provide 1st and 2nd line support for a portfolio of business-critical applications, working with internal users, technical teams and external suppliers to ensure reliable and secure services.

The role includes out-of-hours rota participation and planned maintenance outside standard hours, with a 12-month fixed-term contract.

Qualifications

• Third-level IT qualification or equivalent practical experience.
• Experience supporting business-critical applications in a high-availability environment.
• Strong troubleshooting and analytical skills.
• Good understanding of incident, problem and change processes.
• Experience collaborating with users, technical teams and suppliers.
• Excellent communication and documentation abilities.

Responsibilities

• Provide 1st and 2nd line application support, resolving incidents and service requests.
• Monitor performance and availability, minimizing service disruption.
• Assist in incident, problem, change and release management activities.
• Conduct root cause analysis and implement preventative solutions.
• Support upgrades, testing, deployments and onboarding of new services.
• Maintain technical documentation and support runbooks.

Skills

1st/2nd line support

Incident management

Troubleshooting

Communication

Documentation

Change management

Out-of-hours availability

Team collaboration

Education

IT degree

Tools

SQL

Linux

Scripting

Job description

MCS Group is seeking an experienced Application Support Analyst to join our busy Technology Operations team in Belfast. You will provide 1st and 2nd line support for a portfolio of business-critical applications, working with internal users, technical teams and external suppliers to ensure reliable and secure services.

The role includes out-of-hours rota participation and planned maintenance outside standard hours, with a 12-month fixed-term contract.