Senior Application Support Engineer

DXC Technology Company; Reading; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flex benefits scheme

Pension

Life Insurance

Health Insurance

Travel Insurance

Store vouchers/discounts

25 days holiday

Job summary

DXC Technology in Reading is seeking a Senior Applications Engineer to join the team on a hybrid basis. The role combines on-site work 3–4 days per week with some home-based activities to support a major client’s applications.

You will optimise performance, resolve production issues, and mentor junior staff. The ideal candidate has 5+ years in application support or IT service desk, strong problem-solving abilities, and familiarity with ITIL/ISO standards.

Qualifications

• 5+ years in application support or IT service desk.
• Strong analytical problem-solving and root-cause analysis.
• Ability to work under pressure in live production environments.

Responsibilities

• Perform early morning health checks and ensure applications are healthy.
• Monitor, diagnose, and resolve Windows desktop and server-based app issues.
• Own, troubleshoot, and resolve complex 2nd/3rd line issues within SLAs.
• Plan upgrades, security patching, and impact analysis across environments.
• Create and update guides and knowledge base articles.
• Collaborate with team members and liaise with the client regularly.
• Drive continual service improvement activities with the team.

Skills

Application support

Systems administration

IT service desk

Analytical problem-solving

Customer liaison

Communications

Mentoring junior staff

Education

Microsoft Azure Fundamentals/Administrator

ITIL Foundation Certification

Tools

ServiceNow

SQL Server

SSRS

Active Directory

Dynatrace

Windows Server/desktop

Job description

Job Description:Location: Hybrid — Reading area (3-4 days on site per week)Type: Full-time, PermanentClearance: High Level Clearance requireAbout DXC TechnologyDXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.Working PatternHybrid — up to 3-4 days on site per weekRotating shifts: 7am–3pm / 9:30am–5:30pmPotential for out-of-hours on-call supportThe Senior Application Support Engineer RoleWe are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home.The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.Engage in and provide support for transition/transformation efforts.Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).ResponsibilitiesPerforming early morning checks to ensure applications are healthy before the users log in.Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.Provide guidance, training, and technical coaching to junior analysts.Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.Create and update \"how to guides\" and knowledge base articles for common fixes and internal processes.Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.Work together with the applications team to identify and implement continual service improvement activities.Key Skills5 or more years of experience in application support, systems administration, or IT service desk environment.Advanced analytical problem-solving and root-cause analysis.Capability to thrive in high-pressure, live production environments.Excellent communication skills and the ability to work in a team-oriented environment.Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.The following technical skills would be beneficial:Understanding of ServiceNow or related ITSM toolWindows-based Applications experienceAdvanced SQL skills in SQL Server and knowledge of SSRSActive DirectoryUnderstanding of operating systems, cloud platforms and basic programming integrationsExperience of Dynatrace or other monitoring toolsStrong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirableBenefitsDXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.