Hybrid AI-Driven App Support Specialist

Zilch; United Kingdom; Hybrid; GBP 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Pension scheme

Death in Service scheme

Income Protection

Share Options Scheme

5% back on in-app purchases

£200 for WFH Setup

Zusammenfassung

Zilch is seeking a hands-on Business Applications specialist to partner with teams, manage Intercom, Aircall and core Zilch platforms, and handle incidents affecting business apps. This role focuses on automations, tooling improvements, and secure data handling in an agile fintech environment.

You will design AI-driven workflows, build integrations, and support CRM/ERP systems, telephony integrations, and API usage across the business.

Qualifikationen

• Proven analytical skills and ability to problem solve.
• Understanding of business applications and processes; proven track record in supporting the business' usage of those.
• Understanding of APIs and integrations.
• Ability to learn new concepts and applications quickly by getting stuck in.
• Proven ability to implement best practice processes and application usage.
• Ability to manage their own work pipeline as well as work as a part of a team, taking initiative to fit in with how we work.
• Practical experience with AI and prompting techniques — building AI-assisted workflows or automations.
• Good understanding of change management, testing, UAT and release validation.
• Ability to explain technical concepts to non-technical stakeholders, and vice versa.
• Strong awareness of data security best practices.

Aufgaben

• Working closely with other teams to understand their application needs, help them select best platforms, provision and support them.
• Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled and MaestroQA), as well as the core Zilch platform.
• Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds.
• Building relationships with our application suppliers, working with them to resolve bugs and request new features.
• Continually improving tooling, practices and knowledge in the Business Applications team, including writing documentation and researching new ideas.
• Designing and building AI-driven workflows and automations (e.g. prompting for procedures/tasks, agentic workflows), and taking these live in a controlled, tested way.
• Working with our data to ensure we store and process information securely and effectively.
• Working in an agile environment on systems which are critical for our customers.
• Assist in ad-hoc technology support and technology related duties.

Kenntnisse

APIs & Integrations

AI Workflows

Incident Response

Stakeholder Communication

Low-code Automation

Tools

Intercom

Aircall

Assembled

MaestroQA

AWS

Datadog

Jobbeschreibung

Zilch is seeking a hands-on Business Applications specialist to partner with teams, manage Intercom, Aircall and core Zilch platforms, and handle incidents affecting business apps. This role focuses on automations, tooling improvements, and secure data handling in an agile fintech environment.

You will design AI-driven workflows, build integrations, and support CRM/ERP systems, telephony integrations, and API usage across the business.