Remote Customer Support & AI Experience Champion

The Alliance; Broughton; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Annual leave 34 days

Birthday off

Private medical insurance

Life insurance 4x salary

Mental fitness support

Gym membership subsidy

Cycle to work

Flexible hours

Training opportunities

Company social events

Job summary

The Alliance is seeking a Customer Support Executive to be the first line of contact for our members. You will respond to emails and tickets, resolve queries, and help members maximize value from our platform in a fast-growing, collaborative environment.

You will contribute to FAQs and support documentation, collaborate with Customer Success, Education and Product, and help maintain and improve our AI agent using Intercom and Zendesk.

Qualifications

• Experience handling member queries via email and ticketing systems.
• Proven ability to resolve issues quickly in a fast-growing team.
• Experience with Intercom, Zendesk or similar platforms.
• Interest in AI agents and knowledge base management.

Responsibilities

• Be the first line of contact for members via email and our ticketing system.
• Support the ongoing maintenance and improvement of our AI agent.
• Collaborate with Customer Success, Education, Product to resolve issues quickly.
• Contribute to FAQs, support documentation, and internal feedback loops.

Skills

Customer service

Communication

Problem solving

Team player

Tools

Intercom

Zendesk

AI agents

Job description

The Alliance is seeking a Customer Support Executive to be the first line of contact for our members. You will respond to emails and tickets, resolve queries, and help members maximize value from our platform in a fast-growing, collaborative environment.

You will contribute to FAQs and support documentation, collaborate with Customer Success, Education and Product, and help maintain and improve our AI agent using Intercom and Zendesk.