Senior Sales Engineer — AI-Driven CX Solutions (Hybrid)

Zendesk, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Zendesk, Inc. is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts. You will map complex business challenges to AI-powered solutions, lead technical discovery, and demonstrate Zendesk’s capabilities through POCs and tailored demonstrations.

You’ll configure agentic AI workflows, leverage API templates, and advocate for field feedback to shape the product roadmap while traveling up to 30% for on-site sessions.

Qualifications

• 4–6 years of hands-on experience in technical presales, solution engineering, or related roles.

Responsibilities

• Lead technical validation during the sales cycle with enterprise and commercial accounts.
• Design compelling AI-powered solution architectures and integration topologies.
• Convey value of Zendesk’s platform and AI features to technical evaluators and business leaders.

Job description

Zendesk, Inc. is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts. You will map complex business challenges to AI-powered solutions, lead technical discovery, and demonstrate Zendesk’s capabilities through POCs and tailored demonstrations.

You’ll configure agentic AI workflows, leverage API templates, and advocate for field feedback to shape the product roadmap while traveling up to 30% for on-site sessions.