Business Services Administrator

Eligo Recruitment; Harlow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Eligo Recruitment is seeking a meticulous Business Services Administrator to join their busy team in Harlow. You will coordinate customer communications, schedule inspections, log updates, and support engineers and Contract Managers to keep operations running smoothly.

This hybrid role offers three days in the office and two days at home after probation, with a friendly environment and clear opportunities to develop organisational and administrative skills within housing and compliance services.

Qualifications

• Experience in administration, customer service or housing environments
• Ability to coordinate multiple tasks and maintain accurate records
• Proactive in supporting a team to meet service levels

Responsibilities

• Respond promptly to inbound telephone and email enquiries from tenants of housing associations and local authorities
• Log communications and keep records complete and up to date
• Schedule and coordinate routine inspections and small works for field engineers
• Monitor customer portals and update job progress and completion information
• Handle queries from customers and engineers and ensure follow-up
• Support Contract Managers with general administration
• Help ensure contractual requirements and service levels are met
• Manage multiple priorities in a busy, collaborative environment

Skills

Administration

Customer service

Housing

Compliance

Engineering services

CRM platforms

Microsoft Office

Tools

Microsoft Office Suite

CRM platforms

Job description

Business Services Administrator – Harlow

Location: Harlow, Essex

Salary: £27,500 per annum

Hours: Monday to Friday, 8:30am – 5:00pm

Hybrid: 3 days office / 2 days home following successful completion of probation

Are you an organised, personable Administrator who enjoys speaking with customers, solving problems and keeping things running smoothly behind the scenes?

We are looking for a Business Services Administrator to join a busy and supportive team within a well‑established organisation delivering essential services to local authorities and housing associations.

This is a varied role where you will be right at the heart of the day‑to‑day operation, supporting customers, engineers and Contract Managers and making sure jobs, inspections and communications are properly coordinated.

What will you be doing?

Your day‑to‑day responsibilities will include:

• Responding promptly and professionally to inbound telephone and email enquiries from housing association and local authority tenants.
• Accurately logging communications and ensuring records remain complete and up to date.
• Scheduling and coordinating routine inspections and small works for field engineers.
• Monitoring customer portals and updating job progress and completion information.
• Handling queries from both customers and engineers and ensuring appropriate follow‑up.
• Supporting Contract Managers with general administration.
• Helping ensure contractual requirements and agreed service levels are met.
• Managing multiple priorities within a busy, collaborative working environment.

What are we looking for?

You do not necessarily need experience from exactly the same environment.

We are particularly interested in people who have previously worked within administration, customer service or customer support, ideally within housing, compliance, engineering services or another busy service‑led environment.

You will need:

• Strong telephone and written communication skills.
• Excellent organisation and attention to detail.
• Confidence dealing with customers and resolving queries.
• The ability to manage several tasks and priorities at once.
• A calm and professional approach when things get busy.
• Experience using internal systems, CRM platforms and Microsoft Office.
• A proactive attitude and willingness to support the wider team.
• Pride in getting things organised and done right the first time.

Why consider it?

You will be joining an established team of 12, structured across three smaller teams with Team Leader support.

Following probation, the role also offers a hybrid working arrangement of three days in the Harlow office and two days working remotely. Most importantly, this is a role where the administration you provide has a genuine purpose – helping coordinate services that support housing tenants and contribute to the delivery of important compliance and safety‑related works.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.