Hybrid Admin & Contracts Leader – Employee-Owned

Eliesha; Newcastle upon Tyne; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Employee Ownership Trust membership

Continued professional development

Hybrid working

Job summary

Eliesha in Newcastle upon Tyne is seeking an Administration Manager / Business Support Manager to lead a small team and oversee complex contract administration, scheduling and client/learner support in a hybrid role.

The role offers growth potential, exposure to governance and board reporting, and a strong emphasis on improving processes and service standards within an employee-owned organisation.

Qualifications

• Senior administration or operations coordination experience.
• Experience leading, supervising or line-managing a small team.
• Strong planning and organisational skills across multiple contracts, schedules and meetings.
• High level of accuracy in database management, document control and scheduling.
• Proficiency with Microsoft 365 and shared document environments.

Responsibilities

• Lead a small admin team and set clear priorities.
• Manage complex contract administration and client support coordination.
• Coordinate scheduling, attendance and learner administration with accurate records.
• Own scheduling database, produce activity and performance reports.
• Organise management meetings and board support, with papers and action logs.
• Support process improvements to enhance information flow and service standards.
• Assist in developing customer and learner administration for the business team.

Skills

Team leadership

Contract administration

Scheduling

Microsoft 365

Communication

Attention to detail

Tools

Procurement portals

Scheduling databases

Job description

Eliesha in Newcastle upon Tyne is seeking an Administration Manager / Business Support Manager to lead a small team and oversee complex contract administration, scheduling and client/learner support in a hybrid role.

The role offers growth potential, exposure to governance and board reporting, and a strong emphasis on improving processes and service standards within an employee-owned organisation.