Hybrid Administration & Business Support Lead

eliesha; Gateshead; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

Eliesha, an employee-owned learning and development organisation, is seeking an Administration Manager / Business Support Manager to lead a small team and oversee complex contract administration, scheduling and client service in a hybrid role. You will coordinate scheduling, learner administration, reporting and board support, working closely with the Operations Director and Contract Managers.

Join a supportive, client-focused environment that values professional development and process

Qualifications

• Senior administration or operations support experience.
• Experience leading, supervising or line-managing a small team.
• Ability to manage multiple contracts, schedules, meetings and deadlines.
• High level of accuracy in database management and document control.

Responsibilities

• Team Leadership: Lead, motivate and manage a small team of administrators, set clear priorities and maintain a supportive, collaborative working environment.
• Contract Administration: Manage more complex and bespoke contracts, creating clear plans, schedules, tasks and deadlines, and lead Client Support Advisers to support delivery against contractual KPIs.
• Client and Learner Administration: Ensure joining instructions, attendance information, materials, records and follow-up communications are completed accurately.
• Scheduling and Reporting: Own and manage the Scheduling Database, maintain clear controls and accurate current information, and collate activity and performance reports.
• Management and Board Support: Organise management meetings, Corporate Updates and Show and Tell events, coordinating agendas, papers and notes.
• Quality and Accessibility: Support design teams in maintaining accessibility and quality of materials.
• Process and Service Improvement: Establish consistent administrative processes and service standards, monitor quality and timeliness, identify improvements.
• Business Team Support: Help develop customer service and learner service administration for the Business Team.

Skills

Team Leadership

Contract Administration

Scheduling

MS 365

Client service

Documentation control

Tools

Databases

Job description

Eliesha, an employee-owned learning and development organisation, is seeking an Administration Manager / Business Support Manager to lead a small team and oversee complex contract administration, scheduling and client service in a hybrid role. You will coordinate scheduling, learner administration, reporting and board support, working closely with the Operations Director and Contract Managers.

Join a supportive, client-focused environment that values professional development and process