Hybrid Admin Assistant - Licensing & Community Protection

Instagram; Browney; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Instagram is seeking a proactive administrator to join the Community Protection team at Annand House, Meadowfield. You will provide licence administration support, process orders, log customer requests, and handle enquiries by phone and email.

The role requires strong communication, accuracy, and the ability to work under pressure. A minimum of 5 GCSEs is expected, with hybrid working arrangements available where applicable.

Qualifications

• 5 GCSEs (A-C) or equivalent.
• Proven customer-service experience.
• Good IT skills and ability to manage priorities.
• Well-organised and flexible with initiative.

Responsibilities

• Administrative support of licences (e.g., Animal Licences, Body Art / Tattoo).
• Processing orders for Community Protection.
• Logging customer service requests.
• Dealing with enquiries by telephone and e-mail.
• Taking minutes of meetings.
• General administration duties.

Skills

Customer service

Communication skills

IT skills

Organisation

Ability to work under pressure

Education

GCSEs (A-C) or equivalent

Tools

Microsoft Office

Job description

Instagram is seeking a proactive administrator to join the Community Protection team at Annand House, Meadowfield. You will provide licence administration support, process orders, log customer requests, and handle enquiries by phone and email.

The role requires strong communication, accuracy, and the ability to work under pressure. A minimum of 5 GCSEs is expected, with hybrid working arrangements available where applicable.