Administration Assistant

Durham County Council; North East; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Job summary

Durham County Council, based at Annand House, Meadowfield, is offering a temporary 12-month role within the Community Protection team. You will provide admin support for licences (Animal Licences, Body Art/Tattoo), process orders, log service requests, and handle enquiries by phone and email, including taking minutes at meetings.

The successful candidate will be well-organised, able to work under pressure to tight deadlines, with a high degree of accuracy and good IT skills.

Qualifications

• 5 GCSEs (grades A-C) or equivalent.
• Proficient IT skills and clear communication.
• Ability to work under pressure to tight deadlines with accuracy.

Responsibilities

• Admin support of licences including Animal Licences and Body Art / Tattoo.
• Process orders for Community Protection.
• Log customer service requests and handle enquiries by telephone and email.
• Take minutes of meetings and perform general administration duties.

Skills

Admin skills

Communication skills

IT skills

Organisation

Telephone handling

Education

GCSEs A-C

Tools

Microsoft Office

Job description

This is an exciting opportunity to join a team supporting the Community Protection team, based at Annand House, Meadowfield.

The role is temporary for 12 months initially.

WHAT IS INVOLVED?

The duties include:

• Admin support of licences i.e. Animal Licences, Body Art / Tattoo
• Processing orders for Community Protection
• Logging customer service requests
• Dealing with enquiries over the telephone and e-mail
• Taking minutes of meetings
• General administration duties

We are looking for an enthusiastic team player who takes pride in providing excellent customer-service. The successful candidate will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well-organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your initiative.

For further information regarding this vacancy, please contact Jamie Thompson via email [e-mail] on tel: [phone].

WHAT WILL I NEED?

You must have 5 GCSEs (grades A-C) or equivalent.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

It is anticipated that interviews will be held on 24th November at Meadowfield Depot.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.