Licensing & Customer Support Officer (Hybrid)

Stafford Borough & Cannock Chase District Councils; Stafford; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Flexitime

Local Government Pension Scheme

Leave allowance 24.5 days rising to 28

Leisure Centre discount

Cycle to Work

Free Car Parking

Job summary

Stafford Borough & Cannock Chase District Councils are seeking an accomplished administrator to join the Licensing and Support team in the Environmental Health service at Stafford Borough Council. The role involves office administration, finance, and customer interaction, with a mix of home and office work.

Hybrid working is offered; majority of time in the office. Closing date: 29th November 2026; Interviews w/c 14 December 2026. Band D SCP 5-7, £27,203 - £27,274 per annum.

Qualifications

• Qualified to GCSE Level (or equivalent) in mathematics and English.
• Competent computer skills and knowledge of Microsoft Office.
• Administration and Clerical background and experience of working in a customer focussed service.
• Good written and verbal English communication skills, ability to communicate sensitive and complex information to customers and colleagues.
• Ability to work on own initiative, prioritise workload and work to strict deadlines.
• Able to maintain total confidentiality.
• Ability to work as part of a Team, be approachable.
• Numeracy skills sufficient to analyse figures and check invoices.

Responsibilities

• Office administration and clerical tasks within Licensing and Support team.
• Finance related duties and handling invoices.
• Face-to-face and telephone/email customer interactions.

Skills

GCSE Maths

GCSE English

Microsoft Office

Administration experience

Communication skills

Confidentiality

Teamwork

Numeracy skills

Education

GCSE level maths & English or equivalent

Tools

Microsoft Office

Job description

Stafford Borough & Cannock Chase District Councils are seeking an accomplished administrator to join the Licensing and Support team in the Environmental Health service at Stafford Borough Council. The role involves office administration, finance, and customer interaction, with a mix of home and office work.

Hybrid working is offered; majority of time in the office. Closing date: 29th November 2026; Interviews w/c 14 December 2026. Band D SCP 5-7, £27,203 - £27,274 per annum.