Administration Assistant

Durham County Council; Spennymoor; On-site; GBP 21,000 - 27,000; Full time

Job summary

Durham County Council is offering a 12-month temporary admin role based at Meadowfield, supporting the Community Protection team. The role focuses on licensing administration, order processing, logging service requests, and handling telephone and email enquiries.

You will also take minutes and perform general admin duties. The successful candidate should have 5 GCSEs (A-C), good communication, accuracy, IT skills, and the ability to work under pressure.

Qualifications

• 5 GCSEs (A-C) or equivalent.
• Experience delivering customer service in a busy environment.
• Good IT skills and ability to use Microsoft Office applications.

Responsibilities

• Admin support of licences (Animal Licences, Body Art / Tattoo).
• Process orders for Community Protection.
• Log customer service requests.
• Deal with enquiries by phone and email.
• Take minutes of meetings.
• Undertake general administration duties.

Skills

Administrative skills

Customer service

Communication

IT skills

Minute taking

Education

5 GCSEs (A-C) or equivalent

Tools

MS Office

Job description

This is an exciting opportunity to join a team supporting the Community Protection team, based at Annand House, Meadowfield.

The role is temporary for 12 months initially.

WHAT IS INVOLVED?

• Admin support of licences i.e. Animal Licences, Body Art / Tattoo
• Processing orders for Community Protection
• Logging customer service requests
• Dealing with enquiries over the telephone and e-mail
• Taking minutes of meetings
• General administration duties

We are looking for an enthusiastic team player who takes pride in providing excellent customer-service. The successful candidate will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well-organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your initiative.

For further information regarding this vacancy, please contact Jamie Thompson via email [e-mail] on tel: [phone]

WHAT WILL I NEED?

You must have 5 GCSEs (grades A-C) or equivalent.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

It is anticipated that interviews will be held on 24th November at Meadowfield Depot.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail]

All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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