Administration Assistant

Instagram; Browney; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Instagram is seeking a proactive administrator to join the Community Protection team at Annand House, Meadowfield. You will provide licence administration support, process orders, log customer requests, and handle enquiries by phone and email.

The role requires strong communication, accuracy, and the ability to work under pressure. A minimum of 5 GCSEs is expected, with hybrid working arrangements available where applicable.

Qualifications

• 5 GCSEs (A-C) or equivalent.
• Proven customer-service experience.
• Good IT skills and ability to manage priorities.
• Well-organised and flexible with initiative.

Responsibilities

• Administrative support of licences (e.g., Animal Licences, Body Art / Tattoo).
• Processing orders for Community Protection.
• Logging customer service requests.
• Dealing with enquiries by telephone and e-mail.
• Taking minutes of meetings.
• General administration duties.

Skills

Customer service

Communication skills

IT skills

Organisation

Ability to work under pressure

Education

GCSEs (A-C) or equivalent

Tools

Microsoft Office

Job description

This is an exciting opportunity to join a team supporting the Community Protection team, based at Annand House, Meadowfield., The duties include:

• Admin support of licences i.e. Animal Licences, Body Art / Tattoo
• Processing orders for Community Protection
• Logging customer service requests
• Dealing with enquiries over the telephone and e-mail
• Taking minutes of meetings
• General administration duties

We are looking for an enthusiastic team player who takes pride in providing excellent customer-service. The successful candidate will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well‑organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your initiative.

You must have 5 GCSEs (grades A-C) or equivalent.

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.